Privacy Policy

Disclaimer: This Privacy Policy explains how Althonix collects, uses, processes, stores, and protects information when you access or use our website, applications, marketplace, and related services.

By accessing or using Althonix.com, creating an account, purchasing products, listing or selling products, or using any of our services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with the practices described in this Privacy Policy, you should discontinue your use of the Althonix platform.

1. Introduction and Scope

Althonix.com ("Althonix", "we", "us", "our") operates an online marketplace that enables customers to discover, purchase and receive products and services offered by Althonix and/or independent third-party sellers, merchants, brands and other business partners ("Sellers").

This Privacy Policy applies to information collected through:

• Althonix.com and related websites;

• Althonix mobile applications, if applicable;

• customer accounts and marketplace services;

• seller and merchant accounts;

• customer support channels;

• communications between customers, Sellers and Althonix;

• promotions, contests and campaigns operated by Althonix;

• payment, delivery, return and refund processes;

• surveys, reviews and feedback;

• other services, features and interactions provided through the Althonix ecosystem.

For the purposes of this Policy, "you", "your" or "User" means any individual who accesses, browses, registers with or uses the Althonix platform.

2. Information We Collect

We collect information that is necessary to operate our marketplace, provide services, process transactions, improve the platform and maintain a secure shopping environment.

Depending on how you use Althonix, the information we collect may include:

2.1 Information You Provide

When you create an account, place an order, contact us or otherwise interact with Althonix, you may provide:

• Full name;

• Email address;

• Mobile number;

• Billing address;

• Shipping or delivery address;

• Account login information;

• Date of birth, where required for a particular service;

• Gender or other profile information where voluntarily provided;

• Product preferences;

• Wishlist information;

• Reviews, ratings and feedback;

• Information provided while contacting customer support;

• Information submitted through forms or surveys;

• Information provided during promotional activities;

• Information provided when communicating with Sellers;

• Any other information you voluntarily provide to us.

2.2 Transaction and Order Information

When you purchase a product through Althonix, we may collect information relating to:

• Products purchased;

• Seller from whom the product was purchased;

• Order number;

• Order date and time;

• Order value;

• Delivery information;

• Billing information;

• Payment status;

• Cancellation information;

• Return and replacement information;

• Refund information;

• Customer support interactions relating to an order.

2.3 Payment Information

Payments may be processed through third-party payment service providers.

Depending on the payment method used, information relating to your transaction may include payment status, transaction reference, payment method and other information necessary to process or verify the transaction.

Where payment information is processed by an authorized payment provider, Althonix may not directly store complete payment credentials such as full card numbers, CVV or banking passwords.

Users should review the privacy policies and terms of the relevant payment provider for information about how payment data is handled.

3. Information Collected Automatically

When you visit or interact with Althonix, certain information may be collected automatically.

This may include:

• IP address;

• Browser type and version;

• Operating system;

• Device type;

• Device identifiers;

• Language preferences;

• Approximate location derived from technical information;

• Date and time of access;

• Pages viewed;

• Search queries;

• Products viewed;

• Products added to cart;

• Products added to Wishlist;

• Referral pages;

• Interaction with advertisements;

• Clicks and navigation patterns;

• Session information;

• Application usage information;

• Error logs and diagnostic information.

This information helps us understand how users interact with Althonix and allows us to improve website performance, security and functionality.

4. Browsing Behaviors and Preferences

We may collect information about your interactions with the Althonix platform, including:

• Your searches;

• Products you view;

• Categories you browse;

• Products you purchase;

• Products you add to your cart;

• Products you add to your Wishlist;

• Offers or advertisements you interact with;

• Pages and features you use;

• Reviews and ratings you submit;

• Your general shopping preferences.

This information may be used to provide relevant product recommendations, personalize your experience and improve our marketplace.

5. Customer Profile Information

Information associated with your account may be used to create and maintain your customer profile.

Your profile may include information such as:

• Name;

• Contact details;

• Saved addresses;

• Order history;

• Wishlist;

• Product preferences;

• Reviews and ratings;

• Customer support history;

• Communication preferences;

• Other information associated with your use of the platform.

We may use this information to provide account-related services and improve your experience on Althonix.

6. How We Use Your Information

We may use collected information for legitimate business and service purposes, including:

Order Processing

To:

• process and confirm orders;

• communicate order status;

• coordinate with Sellers;

• arrange delivery;

• facilitate returns, replacements and refunds;

• provide customer support.

Platform Operations

To:

• create and manage accounts;

• operate our website and applications;

• provide marketplace functionality;

• maintain shopping carts and Wishlist;

• provide personalized recommendations;

• improve website functionality;

• troubleshoot technical issues.

Communication

We may contact you through:

• Email;

• SMS;

• Phone calls;

• Push notifications;

• WhatsApp or other permitted messaging channels;

• In-platform notifications.

Communications may relate to orders, account activity, customer service, security, offers, promotions and other services.

Safety and Fraud Prevention

We may use information to:

• detect suspicious transactions;

• prevent fraudulent activity;

• protect customer and Seller accounts;

• investigate misuse;

• identify unauthorized activity;

• maintain marketplace security.

Analytics and Improvement

We may analyze information to understand:

• customer behavior;

• product demand;

• website performance;

• marketplace trends;

• marketing effectiveness;

• customer experience.

7. Althonix Marketplace and Sellers

Althonix operates as an online marketplace through which independent Sellers may list and sell products.

Depending on the transaction, certain information may need to be shared with the relevant Seller to fulfill your order.

For example, a Seller may receive information necessary to:

• process your order;

• prepare the product;

• package the product;

• arrange delivery;

• handle returns or replacements;

• provide customer support;

• comply with applicable legal requirements.

Sellers are responsible for their own products, listings, inventory, pricing, warranties and other Seller obligations.

Where a Seller independently collects or processes your information, the Seller may have additional privacy practices that apply to its processing of such information.

8. Delivery and Logistics Partners

To deliver products purchased through Althonix, information may be shared with logistics companies, courier partners and other service providers.

Information may include:

• Recipient name;

• Delivery address;

• Mobile number;

• Order details;

• Delivery instructions;

• Shipment information.

Such information is shared only to the extent reasonably required to provide the relevant service.

9. Reviews, Ratings, Messages and User Content

Althonix may allow users to submit:

• Product reviews;

• Ratings;

• Questions;

• Answers;

• Feedback;

• Images;

• Videos;

• Comments;

• Other user-generated content.

Information submitted publicly on the platform may be visible to other users.

You should avoid including sensitive, confidential or unnecessary personal information in public reviews, comments or other content.

Where you contact Althonix through customer support, chat or other communication channels, we may retain those communications to assist with your request, improve our services and address disputes.

10. Cookies and Similar Technologies

Althonix may use cookies, pixels, tags, local storage and similar technologies.

These technologies may help us:

• remember your preferences;

• maintain your shopping session;

• keep products in your cart;

• understand website usage;

• measure advertising performance;

• improve website functionality;

• detect security issues;

• personalize content and recommendations.

Some cookies may be placed by third-party service providers operating on our behalf.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the availability or functionality of some Althonix services.

11. Personalized Recommendations

We may use information about your browsing, searches, purchases and interactions to provide personalized:

• Product recommendations;

• Search results;

• Offers;

• Categories;

• Promotions;

• Content.

Personalization helps us present products and services that may be relevant to your interests.

12. Sharing of Personal Information

We may share information with appropriate parties when necessary to provide our services or operate the marketplace.

These parties may include:

• Sellers;

• Logistics and delivery partners;

• Payment service providers;

• Technology service providers;

• Cloud hosting providers;

• Customer support providers;

• Marketing and advertising partners;

• Analytics providers;

• Fraud prevention providers;

• Professional advisers;

• Legal or regulatory authorities;

• Business partners where necessary for a requested service.

We do not intend to sell your personal information merely as a commodity.

13. Sharing Information with Sellers and Service Providers

When you purchase products from a third-party Seller, relevant information may be provided to that Seller so that the Seller can fulfill the transaction.

We may also provide limited information to service providers that perform services such as:

• Payment processing;

• Shipping;

• Delivery;

• Returns management;

• Customer service;

• Technology infrastructure;

• Data analytics;

• Fraud detection;

• Marketing communication;

• Website optimization.

Service providers are expected to process information for the services they provide to Althonix and subject to applicable contractual or legal requirements.

14. Advertising and Marketing

We may use information to communicate information about:

• Products;

• Offers;

• Discounts;

• New services;

• Promotions;

• Campaigns;

• Marketplace updates.

Advertising may be displayed on Althonix or through third-party platforms.

Where permitted, advertising partners may use technologies such as cookies or pixels to measure advertisements or provide more relevant advertising.

You may have options to manage certain marketing communications as described in the "Choice and Opt-Out" section.

15. Third-Party Services and External Links

Althonix may contain links to websites, applications or services operated by third parties.

These third-party websites may have their own privacy policies and terms.

Althonix is not responsible for the privacy practices, security practices or content of third-party websites that are outside our control.

We encourage users to review the privacy policies of third-party services before providing them with personal information.

16. Fraud Prevention and Marketplace Security

Maintaining a safe marketplace is important to Althonix.

We may collect and analyze information to identify:

• Fraudulent orders;

• Suspicious transactions;

• Account misuse;

• Payment abuse;

• Fake or unauthorized accounts;

• Promotional abuse;

• Return or refund abuse;

• Attempts to manipulate marketplace systems;

• Other activities that may violate our terms.

Where appropriate, we may restrict, suspend or terminate accounts or transactions and may cooperate with relevant authorities.

17. Legal and Regulatory Disclosure

We may disclose information where required or permitted by applicable law, regulation, legal process or governmental request.

This may include disclosures:

• To comply with legal obligations;

• In response to lawful requests;

• To investigate suspected unlawful activity;

• To protect our rights or property;

• To protect users or the public;

• To enforce our terms and policies;

• In connection with legal proceedings.

18. Business Transfers

If Althonix undergoes a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, information associated with our users may be transferred as part of that transaction, subject to applicable law.

Where required, appropriate notices or measures may be provided in connection with such transactions.

19. Security Precautions

We use reasonable technical, organizational and administrative measures designed to protect information against unauthorized access, alteration, disclosure, misuse or destruction.

Security measures may include:

• Access controls;

• Authentication mechanisms;

• Encryption where appropriate;

• Monitoring;

• Security testing;

• Restricted access to information;

• Internal security procedures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Users are responsible for keeping their account credentials confidential and should immediately contact Althonix if they suspect unauthorized access to their account.

20. Choice and Opt-Out

You may control certain communications from Althonix.

For promotional emails, you may use the unsubscribe option provided in the relevant communication.

You may also manage certain notification preferences through your account or device settings.

Please note that even if you opt out of promotional communications, we may still send essential communications relating to:

• Orders;

• Payments;

• Delivery;

• Returns;

• Refunds;

• Account security;

• Important service updates;

• Legal or policy changes.

21. Children's Information

Althonix services are not intended to be used by individuals where such use is prohibited by applicable law.

We do not knowingly seek to collect personal information from children in violation of applicable legal requirements.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

22. Data Retention

We retain information for as long as reasonably necessary to:

• Provide our services;

• Maintain transaction records;

• Resolve disputes;

• Prevent fraud;

• Maintain security;

• Meet legal and regulatory requirements;

• Enforce our agreements;

• Protect our legitimate interests.

The retention period may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, it may be deleted, anonymized or otherwise handled in accordance with applicable requirements.

23. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to:

• Request information about how your personal information is processed;

• Request access to certain personal information;

• Request correction of inaccurate information;

• Request deletion of information where legally applicable;

• Withdraw consent where processing is based on consent;

• Raise a grievance regarding privacy practices;

• Exercise other rights available under applicable law.

Requests may be subject to verification to protect your account and personal information.

24. Withdrawal of Consent

Where processing of your personal information is based on your consent, you may withdraw that consent, subject to applicable law.

Withdrawal of consent may affect our ability to provide certain services or features.

For example, withdrawing consent for certain information may prevent us from processing an order, delivering a product or providing a particular service.

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

25. Your Consent

By using Althonix and providing information to us, you acknowledge that your information may be collected, used, stored and shared as described in this Privacy Policy, subject to applicable law.

Where a particular activity requires specific consent, Althonix may request such consent separately.

You may choose not to provide certain information. However, some information may be necessary to create an account, process an order, deliver products or provide particular services.

26. Changes to This Privacy Policy

Althonix may update this Privacy Policy from time to time to reflect:

• Changes in our services;

• Changes in technology;

• Changes in marketplace operations;

• Changes in legal or regulatory requirements;

• Changes in our information practices.

When we make changes, we may update the "Last Updated" date displayed at the beginning of this Policy.

We encourage you to periodically review this Privacy Policy.

Your continued use of Althonix after an updated Privacy Policy becomes effective may be subject to the updated Policy, to the extent permitted by applicable law.

27. Contact Us

If you have questions about this Privacy Policy or how Althonix handles personal information, you may contact us at:

Althonix

Website: Althonix.com

Email: care@althonix.com

Last Updated: 15/08/2026